Breakout Sessions/Workshops
Interactive learning sessions with results-based outcomes. Each one can be customized.
Candid Conversations that Drive Results
Stepping up and having a difficult conversation is no easy task. It’s uncomfortable, stressful and certainly no fun. But if we choose to not say anything, the issue is likely to not get better and potentially even get worse. This program focuses on how to effectively engage in open, meaningful dialogue which will help us more fully understand one another and achieve enhanced, more productive and positive relationships.
Learn strategies to:
· Realize how fear, risk tolerance and courage are contributing factors to the level of success achieved when engaging in difficult conversations.
· Clearly communicate the facts of the situation and the impact, focusing on the behavior rather than on the person.
· Encourage the other person to share his/her thoughts and feelings, while effectively managing your own emotions
· Share tough messages in a way that maximizes candor and minimizes defensiveness, using a six-step process.
Engage & Inspire Your Workforce
As organizations continue to compete for top talent, they also seek to retain this talent, especially when in an increasingly competitive environment. This interactive session will showcase how leaders can benefit by ensuring that they and their employees are engaged and inspired to do their best work. An engaged workforce is critical, because having employees who quit and stay, is far worse a problem than employees who quit and leave.
If you want to build a high engagement and inspired workforce, focus on: Trust & integrity, job fit, performance expectations & feedback, alignment with corporate goals, culture, the relationship with the supervisor, employee development, inspiration & motivation and growth opportunities.
Learning Objectives:
- Realize how an effective engagement strategy can greatly enhance the culture, productivity and overall revenue growth of an organization.
- Understand the importance of measuring the strength of your organization before implementing a solid strategy. By measuring the results each year, you can see the impact of your efforts, ensuring that your organization continues to move in a positive direction.
- Recognize when engagement issues arise and implement specific strategies to work through and overcome them.
- Understand the framework of this engagement strategy so that you can effectively apply it within your team and across your organization.
Make It Happen! Achieve More in Less Time
We all have one exact thing in common. It is TIME. We all have 365 days a year, 168 hours a week and 24 hours a day. So why is it that some people get more done than others? Some individuals have both the tools and skills needed to maximize their productivity, and also exercise discipline to hold them accountable to do those prioritized tasks that have identified. Learn how to increase your productivity by achieving more in less time.
Objectives:
· Become aware of common time wasters & how to avoid them
· Learn traits of individuals who accomplish a lot
· Understand the importance of organization & prioritization
· Learn how to demonstrate greater discipline to enhance your productivity and results
· Learn specific ways to manage ourselves better, utilizing various tools and techniques
Conquer the Chaos! Defeat Stress & Win in the Workplace
Stress is considered by many experts to be the #1 health problem today, known for causing extremely harmful effects in the workplace, at home, or anywhere in between. By learning to prevent, reduce and cope with stress in a more effective manner, employees will be able to live healthier, happier and more productive professional and personal lives.
Learning Objectives:
· Recognize what stress is and why is it such a huge issue.
· Understand the business impact of stress on organizations.
· Identify your own level of stress and understand who is most susceptible to increased levels.
· Become aware of the symptoms and effects that stress has on our bodies and our lives.
· Learn strategies to prevent, reduce and cope with stress.
Speak with Persuasive Power & Professional Presence
Speaking effectively conveys authority, influence, and success! This two-day workshop helps you learn expert techniques of polished speakers. You’ll learn how to organize and focus your thoughts, plan an organized strategy for your content, incorporate an effective introduction and closing, use examples and stories to add greater impact, and apply skillful techniques for speaking professionally. Learn how to take your information and transform it into a high impact and memorable presentation. Get ready to gain people's attention, project a confident image, convey knowledge and expertise, and positively influence your listeners.
Learning Objectives:
· Plan ideas and content into an organized format, including opening, body (with facts, examples, and/or stories) and a closing.
· Integrate transitions to build clarity, understanding and meaning for the audience.
· Understand how the right body language reinforces what you’re saying—and how the wrong body language negates it.
· Use tools to captivate the attention of the audience and compels them to want to learn more.
· Learn tactics to remain poised and professional, speaking with less nerves and greater confidence.
· Practice powerful strategies to dramatically impact how memorable your message is to an audience.
· Develop and deliver a short presentation/speech. [Optional: Video-taping services can be incorporated, with a recorded DVD of your speech provided for continued growth and development.]
· Focus on truly connecting with your audience to gain rapport, deepen the experience and inspire them to take action.
Alternate Title: Communicate with Clarity & Confidence
Platinum Service: Personalized, Positive & Memorable
Creating a positive, memorable service experience, one that causes your customers to want to keep coming back…that is the Platinum Edge. Learn how to make a strong, positive impact on your customers so you build long-lasting loyal relationships.
Learning Objectives:
· Recognize that the customer’s needs are our business.
· Enhance communication skills needed for building loyal relationships.
· Understand specific service steps to exceed customer needs and desires.
· Explore and develop skills to effectively deal with difficult customers.
· Create personalized Platinum Edge service strategies, specific to your style, which produces positive, memorable experiences for every customer.
Email Essentials: Effectively Crafting & Controlling Email
If you’re like most professionals, every day you face an overflowing inbox, mountains of files, frequent interruptions, and countless tasks and responsibilities. You may feel overwhelmed, stressed and exhausted even before you get out of bed in the morning to start another day. Email Essentials will provide strategies on how to enhance your skill in writing clear, concise and actionable email messages, increase your ability to be more focused and productive, and improve your effectiveness and efficiency in managing email overload.
Learning Objectives:
- Enhance your communication and image by learning to craft clear, concise and actionable email messages.
- Understand email etiquette to help ensure your message is received as intended.
- Increase productivity by discovering time-saving tips and reducing email processing time.
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